A. General Returns and Refunds

1. At Symmetry Health Services, we stand behind the quality of our products. We offer a 45-day satisfaction guarantee on all purchases. If you are not completely satisfied with any product purchased, please contact our customer service team to request a return or refund.
2. To initiate a return or refund, customers must first obtain a Return Merchandise Authorization (RMA) from our company. An RMA may be obtained either by telephone or in writing or email and must be included on the actual return shipment. No returns will be accepted without a valid RMA.
3. Customers are responsible for all shipping and handling costs associated with product returns. Our company is not responsible for any lost or damaged packages.
4. All packaging/containers (full, empty, or used) must be returned to receive credit for the item(s).
5. The refund will be submitted to the original form of payment, provided the return process is followed properly. Although refunds are generally processed within seven business days of the Company’s receipt of the returned products, please allow 30 days before contacting the Company to inquire. Delays to refunds may be caused by inaccurate or missing information.

Incorrect Products Shipped

1. If an incorrect product has been sent to you, we apologize for the inconvenience and will promptly arrange for the correct product to be shipped to you at no additional cost.

Review of Returns and Refunds

1. Our company reserves the right to review all return and refund requests on a case-by-case basis. The outcome of a return or refund may vary based on the product condition and the circumstances surrounding the purchase and return.

Contact Information

For any questions or concerns related to our return and refund policy, or to initiate a return or refund, please contact our customer service team:
Email: admin@symmetry4u.com Phone: 206 412 3749

Our customer service hours are Monday to Friday, 9:00 AM to 5:00 PM Pacific Time (PT). We strive to respond to all inquiries within 24-48 hours. Your satisfaction is our priority, and we appreciate your patience and understanding.

By purchasing from our website, you agree to this return and refund policy. Thank you for choosing our company.